We have shared a range of useful information about co-design processes and the reform work.
The Citizen’s Handbook Ladder of Engagement
https://citizenshandbook.org/arnsteinsladder.html
Assessment tool to ascertain a stakeholder/participant’s level of involvement in co-design.
The Citizen’s Handbook
https://citizenshandbook.org/toc.html
Produced in Canada, this book covers the A-Z of citizen-led advocacy and action, including collaboration.
NSW Agency for Clinical Innovation Co-Design Toolkit
https://aci.health.nsw.gov.au/projects/co-design
A range of resources, including step-by-step guides, ways of working together
Miro: dot-voting
https://miro.com/templates/dot-voting/
Dot voting is a survey or polling method to understand what ideas or tasks a team considers the highest priority. Cast votes by posting a dot next to the preferred option.
Miro: Collaborative customer journey mapping
https://miro.com/customer-journey-map/
Illustrate a person’s journey, their key touchpoints, and feelings during the journey to better understand a person’s experience, wants, and needs as well as the opportunities for improvement and who is responsible for each improvement.
Miro
AI-generated collaboration tools for journey-mapping, prototyping and innovation.
Lived Experience Policymaking Guide
UK Policy Lab’s guide includes principles, behaviours, and mindsets for lived experience work.
The Field Guide to Human-Centered Design
Produced by IDEO, which was co-founded by Stanford University, this resource includes mindsets, methods, and case studies.
Government of South Australia User-Centred Design Toolkit
South Australian government’s toolkit for user-centred design
Disability Reform Community of Practice Recording – Now Available.
This is a recording of the Disability Reform Community of Practice, recorded on 21 August 2025.
It includes:
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Welcome and overview
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The purpose of the Community of Practice
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A presentation on best practice co-design from members of our co-design team
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Sharing some feedback after break out rooms
Although Auslan interpreters attended the live session and people could see them – unfortunately they are not visible in the recording. An Auslan-translated version of this video will be available soon and we are working to ensure this doesn’t happen for the next video recording.
You can view the August recording using this link: https://youtu.be/OfNJdi8cgGA
To see ‘all resources’ please click here